Before you return an Operajewels.in product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons in India, resulting in each product being unique and slightly different from each other. No two Gemstones(or pearls) are alike, therefore the final product may vary slightly its picture and in depiction of weight of gemstones.

All our products go through quality control and sanitization before shipping.

Returns will ONLY be accepted if your order is damaged in transit or you have received the incorrect product. In case your order is damaged in transit or you have received the wrong product you may return them in exactly the way in which they were received (unworn, with original packaging and the barcode tag must not be tampered with).

4 STEPS TO MAKING A RETURN

1. Please inform us within 3 days of receipt of order. You must email info@operajewels.in or whatsapp at +91-8750795777 to notify us.
2. Before we arrange for your damaged/incorrect product to be returned to us you are required to send us a photograph of the product, then it is up to the discretion of the OPERA JEWELS QC team to decide whether product is approved for return.
3. Once we have received your e-mail and our Quality Control team has authorized the return for the damaged/incorrect product , we will arrange for a collection of the product.
4. Exchange of items will happen in 10 business days.

We are not responsible for any lost or damaged packages. We are not liable for any returns that we were not notified about first.

REFUNDS WILL BE DONE IN THE FOLLOWING CASE:

1. Packages lost in transit.
2. Once refund is approved, the refund will be processed in 2 business days and credited to original mode of payment in 7 business days.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

1. Incorrect or outdated delivery address.
2. Incorrect address format including any form of a PO Box address.
3. After 3 failed delivery attempts by our respective courier agent.
4. Package refused by recipient.
5. Sizing issues. Thus please review our size guides carefully before making your purchase.
6. Products returned in a used or damaged condition.
7. Minor colour and design variation. All products are handmade and use natural stones so there may be some variation from the photographs on our website.
8. If the jewellery is not faulty or damaged.

GUARANTEE

All products sold on this website are guaranteed authentic.